Papa John's Voice Ordering Test Report

2026-02-18 13:17:23  |  Duration: 4m 15s
FAILED
Score: 66/100

Test Configuration

Personadefault
Scenario
MicrophoneMacBook Pro Microphone
Session ID

Test Phases

Phase 1: Navigation to Voice Agent
passed
Phase 2: AI Customer Conversation
passed
Phase 3: Order Verification
failed

Order Verification

66
Order verification failed
Matched: 2  |  Missing: 1  |  Extra: 0
StatusItem
Matched1 Large Pepperoni Pizza
Matched1 2-Liter Pepsi
Missing1 Order of Breadsticks

Order Overview

Order #Order #468964332
Item count3 items
PaymentPayment by credit card: $20.49
Order totalOrder Total
Total amount$20.49
Reasoning: Keyword matching: 2/3 expected items found on screen. Not found: 1 Order of Breadsticks. | Note: payment card shown as 'Payment by credit card: $20.49' (expected ...007)

Conversation Transcript (27 turns)

Voice Agent
A jump. What can I get for you today?
Ravi (AI Customer)
I'd like to place an order please.
Voice Agent
Okay, what would you like to order?
Ravi (AI Customer)
I'd like a large pepperoni pizza.
Voice Agent
And girls don't like it.
Ravi (AI Customer)
I'd actually like to stick with the original request. That's one large pepperoni pizza, correct?
Voice Agent
Yes, that's correct. One large pepperoni pizza. Is there anything else I can get for you, Robby?
Ravi (AI Customer)
Yes, that's right.
Voice Agent
Great! What else can I add to your order?
Ravi (AI Customer)
Actually, I'd like an order of breadsticks and a 2-liter Pepsi.
Voice Agent
Sure, I'll add an order of breadsticks and a two liter Pepsi. Is there anything else?
Ravi (AI Customer)
Yes, that's right.
Voice Agent
Okay, Robbie, what else can I get for you?
Ravi (AI Customer)
I'd like an order of breadsticks and a 2-liter Pepsi to go with the pizza.
Voice Agent
You already?
Ravi (AI Customer)
I said I wanted one order of breadsticks, not two. Can I get just one order of breadsticks instead?
Ravi (AI Customer)
Yes, can I get just one order of breadsticks as part of my original order for the pizza and 2-liter Pepsi?
Voice Agent
Yes, I've adjusted your order to include one order of breadsticks and one two liter Pepsi. Is there anything else Ravi?
Ravi (AI Customer)
Yes, that's right.
Voice Agent
I won't!
Ravi (AI Customer)
Yes, can I get a total and is it ready for pickup?
Voice Agent
I cannot provide the total amount, but I can confirm your order is ready for pickup in approximately 20
Ravi (AI Customer)
I'd like to review my order one more time to make sure everything is correct. Is that a large pepperoni pizza, one order of breadsticks, and one 2-liter Pepsi?
Voice Agent
Yes, that's correct, Robbie. One large pepperoni pizza.
Ravi (AI Customer)
Yes, that's right.
Voice Agent
Okay, Robby, please provide your CVV to finalize the order.
Ravi (AI Customer)
Yes, the CVV is 358.

Screenshots (8)

Step 1: App Launched
Step 1: App Launched
Step 2: Voice Order Button Visible
Step 2: Voice Order Button Visible
Step 3: Voice Agent Screen
Step 3: Voice Agent Screen
Step 4: After Arrow Click
Step 4: After Arrow Click
Step 6: Voice Agent Verified
Step 6: Voice Agent Verified
Order Complete
Order Complete
Order Overview Tab
Order Overview Tab
Order Details Tab
Order Details Tab
Generated by pizza-voice-test  |  2026-02-18 13:21:38